1. About these Terms

These Terms of Use ("Terms") govern your use of the EasyFynd website, mobile apps, EasyFynd Business, business websites hosted by EasyFynd and related services (together, the "Platform"). "EasyFynd", "we", "us" and "our" means EasyFynd App Limited, a company registered in Nigeria with its registered address at Olayinka Abiola, Ikate, Lekki, Lagos, Nigeria. By creating an account or using the Platform, you agree to these Terms, our Privacy Policy and our Cancellation Policy. If you do not agree, please do not use the Platform.

2. Definitions

• Customer means a person using the Platform to find, enquire about, inspect, book or pay for a property, stay or service.

• Business means an agent, realtor, property owner, landlord, hotel, shortlet provider, event space, enterprise or other provider that lists on the Platform through EasyFynd Business.

• Business staff (including hospitality staff) means people a Business authorises to use EasyFynd Business on its behalf.

• Listing means a property or service shown on the Platform, including houses, apartments, shops, offices, land, hotels, shortlets and event spaces, for rent or for sale.

• Inspection means an appointment booked through the Platform to view a property.

• Booking means a reservation for a stay or use of a space (such as a shortlet, hotel room or event space) made and paid for through the Platform.

• Escrow means the arrangement under which EasyFynd holds a Customer's payment and releases it to the Business in line with these Terms and the Cancellation Policy.

• EasyFynd-managed hotel means a hotel that EasyFynd lists and books for customers before the hotel runs its own EasyFynd Business account (see section 9).

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Platform to book, pay or list. You must give accurate details, keep your sign-in details secure and update them when they change. You are responsible for activity on your account, and a Business is responsible for activity by its Business staff, unless unauthorised access is reported promptly to info@easyfynd.com. We may verify accounts and suspend access where reasonably necessary to protect users or the Platform.

4. The EasyFynd marketplace

EasyFynd is a marketplace that connects Customers with Businesses for property rentals, sales, short stays, hotels and event spaces. Listing details, photos, prices and availability are supplied by Businesses (or, for EasyFynd-managed hotels, prepared by EasyFynd with the hotel). The Business is responsible for the accuracy of its listing and for the property or service it provides. A listing does not mean EasyFynd owns, manages or guarantees the property, except where these Terms say EasyFynd manages it. We may review, verify, label or remove listings, including marking listings as trust-checked after our checks; a label is not a guarantee.

Long-term rentals and sales. Unless a payment is made through the Platform, agreements to rent or buy a property (including leases, deposits, agency fees and purchase contracts) are between the Customer and the Business. EasyFynd is not a party to those agreements and cannot refund money paid outside the Platform. Always inspect a property and verify documents before paying.

5. Enquiries, chat and calls

You can contact Businesses through in-app enquiries, chat and voice or video calls. Keep communication respectful and lawful, and do not share card details, PINs or one-time passwords in messages. We may review messages where needed for safety, fraud prevention, support or disputes, as described in our Privacy Policy.

6. Inspections

You can book an inspection of a property through the Platform. Where an inspection fee applies, it is shown before you pay and is held by EasyFynd until after the appointment. If you have a problem with the inspection, raise it through the Platform within 24 hours of the appointment; if no issue is raised, the fee is released to the Business. Issues are handled through our dispute and appeal process, and cancellations and refunds follow the Cancellation Policy.

7. Bookings with Businesses

For listings the Business manages itself, you book using the availability and options shown, which may include "Instant Booking" and "Real-time Availability". You pay through the Platform and EasyFynd holds the payment in escrow, releasing it to the Business in line with these Terms and the Cancellation Policy. A booking that is not paid within the time shown (usually one hour) expires. The cancellation terms shown at booking and in your confirmation apply.

8. Prices, fees and payment

The total amount payable and its parts, including any EasyFynd service fee, are shown before you pay. EasyFynd's Customer service fee is 3% of the applicable amount, with no maximum. For EasyFynd-managed hotel bookings, it is 3% of the room amount. Businesses may pay fees for EasyFynd Business services, such as listing promotions, as shown before purchase.

To add a card, we may make a small verification charge, which is refunded automatically. Payments are processed by third-party payment providers, including Paystack, and are treated as received only after the provider confirms them. Only pay through the Platform or a payment link you received from EasyFynd. EasyFynd will never ask for your card details, PIN or one-time password by email, phone, chat or WhatsApp.

9. EasyFynd-managed hotels

EasyFynd lists some hotels itself and arranges bookings with them directly, before they run their own EasyFynd Business account. EasyFynd confirms each booking with the hotel, including that the hotel agrees to accept it through EasyFynd, before asking you to pay. These listings show "Listed by EasyFynd" and may show "Usually confirmed in under 10 minutes", which is a response target, not a guarantee.

• Requests. You must be signed in. You choose your dates and guests and give a WhatsApp or phone number. A request does not reserve a room or authorise a charge. EasyFynd checks availability with the hotel and updates you in the app, by email and on your chosen contact.

• Price and payment. If the hotel confirms, we send you the price, the service fee and a secure payment link, which expires at the time shown. Payment is collected by EasyFynd on behalf of the hotel, and EasyFynd pays the hotel. Your booking is confirmed only after payment is verified and we send a confirmation.

• Cancellations and refunds follow the hotel's policy, shown before you pay where the hotel has shared it. If the hotel cannot honour your paid booking, you receive a full refund, including the service fee.

• Booking links. We may send you a private link to a page showing your request and booking status. Do not share it.

Photos on these listings come from the hotel's own website or social media, or from the hotel directly. A hotel that does not want to be listed, or wants any photo or detail changed or removed, can contact info@easyfynd.com and we will remove or correct it the same day.

When a hotel takes over its own EasyFynd Business account, its new bookings follow section 7. Bookings already confirmed are not affected.

10. Cancellations, refunds and disputes

Cancellation and refund rules depend on the type of transaction and are set out in the Cancellation Policy. A booking-specific term shown before payment applies where it is lawful. A cancellation by a Business is never treated as a cancellation by the Customer.

11. Reviews

You may review properties and Businesses you have dealt with through the Platform. Reviews must be honest, based on your own experience and free of abusive, discriminatory or unlawful content. We may remove reviews that break these rules.

12. AI assistant

The Platform may offer an AI assistant to help you search and answer questions, with a limited number of requests. Its answers may be incomplete or wrong; check important details, such as price, availability and terms, on the listing or with the Business before relying on them.

13. EasyFynd Business

A Business must:

• complete identity, business and bank verification when asked, and keep these details accurate;

• have the right to list each property and hold the licences and approvals the law requires;

• keep listings, prices and availability accurate, and honour confirmed bookings, inspections and its stated cancellation terms;

• treat Customers fairly and lawfully, and provide what was listed;

• take responsibility for its Business staff and remove their access when they leave.

Payouts are made to the Business's verified bank account once funds are released under these Terms, less any applicable fees. Listing promotions run for the period and audience purchased; fees for promotions that have started are non-refundable. EasyFynd may suspend listings, payouts or accounts where there is suspected fraud, a serious complaint or a breach of these Terms, while it investigates.

14. Your responsibilities

• Give accurate details and respond to reasonable questions about your enquiries, inspections and bookings.

• Follow each property's rules on occupancy, conduct and safety.

• Do not misuse the Platform: no fraud, spam, fake listings or reviews, harassment, scraping, interfering with other accounts or avoiding fees by moving Platform payments elsewhere.

• Report payment, safety or listing problems to us promptly.

15. Privacy and communications

We use personal information as described in our Privacy Policy. By using the Platform, you agree that EasyFynd may contact you about your account, enquiries, inspections, bookings, payments and support in the app, by email, SMS, push notification and, where you choose it, WhatsApp or phone.

16. Third-party services

The Platform relies on third-party services such as payment, verification, messaging, calling, maps, sign-in and hosting providers, which have their own terms. EasyFynd is not responsible for systems outside its reasonable control but will reasonably help with any issue affecting an EasyFynd transaction.

17. Intellectual property

EasyFynd and its licensors own the Platform and its original content, excluding content supplied by Businesses and Customers. You may use the Platform for lawful purposes only, and must not copy, scrape, reverse engineer, disrupt or commercially exploit it without our written permission. You grant EasyFynd a limited licence to host, display and use content you submit (such as listings, photos and reviews) to provide and promote the service.

Content complaints. If you believe content on the Platform, such as a listing, photo or review, uses your rights without permission, contact info@easyfynd.com with the link to the content and the reason. We will review it and, where appropriate, remove it the same day.

18. Suspension and liability

We may restrict or suspend access to protect users, comply with the law, investigate misuse or maintain the Platform. To the extent permitted by law, EasyFynd is not liable for indirect or consequential loss, or for agreements and payments made outside the Platform. Nothing in these Terms excludes liability that cannot lawfully be excluded, including your rights as a consumer. Businesses remain responsible for the properties and services they provide; EasyFynd remains responsible for its own services, including escrow, payment collection and refunds.

19. Complaints and disputes

For support or complaints, contact info@easyfynd.com or use the in-app support and appeal options. We aim to resolve complaints promptly and fairly. These Terms are governed by the laws of the Federal Republic of Nigeria. Nothing in them removes your right to approach a competent regulator or court, including the Federal Competition and Consumer Protection Commission.

20. Changes and contact

We may update these Terms to reflect changes to the Platform, the law or our business. We will publish the updated Terms and change the effective date, and seek your consent where the law requires.

EasyFynd App Limited
Olayinka Abiola, Ikate, Lekki, Lagos, Nigeria
info@easyfynd.com