1. Scope

This policy covers cancellations, changes and refunds for payments made through the EasyFynd Platform. Terms shown on the listing, payment page or confirmation also apply; where a booking-specific term was clearly shown before payment and is lawful, it applies over the general rules below. Agreements and payments made outside the Platform (for example long-term rent, deposits or purchase payments paid directly to a Business) are not covered and cannot be refunded by EasyFynd.

2. Which rules apply

3. Inspections

• If you cancel: you can cancel through the Platform until the appointment time. You receive a 100% refund of the inspection fee if you cancel 48 hours or more before the appointment, 50% between 24 and 48 hours before, and no refund less than 24 hours before.

• If the Business cancels, does not attend or does not respond before the appointment: you receive a full refund of the inspection fee.

• Problems with the inspection: raise them through the Platform within 24 hours of the appointment. The fee stays on hold while we look into it. If no issue is raised, it is released to the Business. You can appeal a decision through the Platform.

4. Bookings with Businesses (escrow)

Your payment is held in escrow by EasyFynd. A booking that is not paid within the time shown expires and nothing is charged. The cancellation terms shown by the Business at booking apply; where none are shown, EasyFynd's standard schedule applies to the booking amount:

• 48 hours or more before check-in or start time: 100% refund.

• Between 24 and 48 hours before: 50% refund.

• Less than 24 hours before, no-shows and cancellations after check-in: no refund, unless the Business agrees otherwise or the law requires it.

If the Business cancels or cannot provide a confirmed booking, you receive a full refund.

5. EasyFynd-managed hotels

Before payment. A request is not a booking: no room is held and nothing is charged. If the hotel cannot accommodate you, or your payment link expires, no payment is due.

The hotel's policy. Payment is collected by EasyFynd on behalf of the hotel, and EasyFynd pays the hotel. Cancellations and refunds follow the hotel's policy, which we show with your price, in your emails and on your booking page where the hotel has shared it.

If you cancel. Contact us with your booking reference. We will ask the hotel and refund whatever its policy allows. The EasyFynd service fee is not refunded when you cancel, except where the law requires it.

If the hotel cannot honour your booking. You receive a full refund of everything you paid, including the service fee. We may also offer you a suitable alternative at no extra cost, which you do not have to accept.

6. Listing promotions

A Business can cancel a promotion before it starts for a full refund. Once a promotion has started, fees are not refunded, unless EasyFynd failed to run it as purchased.

7. Card verification

The small charge made to verify a card is refunded automatically, usually within 1 to 3 working days, depending on your bank.

8. Changes

To change dates, guests or other details, contact the Business or us through the Platform. Changes depend on availability and approval and may change the price. A change is not accepted until it is confirmed in writing.

9. How refunds are paid

Refunds go back to the original payment method through our payment provider wherever possible. Banks can take 5 to 10 working days to show them. We will send you the refund reference. Where a full refund is required, EasyFynd will not keep its service fee.

10. No-shows, early departure and exceptional circumstances

Unless the booking's terms or the law say otherwise, not arriving, arriving late or leaving early does not entitle you to a refund for unused time. Where events outside anyone's reasonable control prevent a stay or inspection, we will work with the Business towards a fair outcome, which may include rescheduling or a refund.

11. Contact

For cancellations, changes, disputes or refunds, use the in-app support and appeal options or contact info@easyfynd.com. You may also approach the Federal Competition and Consumer Protection Commission where applicable.