1. Who we are

This Privacy Policy explains how EasyFynd App Limited ("EasyFynd", "we", "us") collects, uses, shares, stores and protects personal data when you use the EasyFynd website, apps, EasyFynd Business, business websites hosted by EasyFynd and our support and booking services. Our registered address is Olayinka Abiola, Ikate, Lekki, Lagos, Nigeria. Privacy contact: info@easyfynd.com.

2. Personal data we collect

• Account data: name, email, phone and WhatsApp numbers, password or social sign-in (Google, Apple), profile photo, date of birth, gender and address where you provide them.

• Business and verification data: business name and details, identity and business verification information (such as ID documents, NIN, BVN or CAC details checked through verification providers), bank account details for payouts, and Business staff accounts.

• Listing data: property details, photos, videos, prices, location and availability.

• Activity data: searches, listings viewed, wishlists, enquiries, inspections, bookings, reviews, appeals and AI assistant requests.

• Communications: in-app chat messages, call records and metadata for in-app voice and video calls, support conversations, and the WhatsApp or phone number you give for a request.

• Payment data: amounts, payment status, transaction references, escrow, payout and refund records. Card details are handled by our payment providers; we do not store full card numbers, PINs or one-time passwords.

• Device and location data: device and browser information, IP address, approximate or precise location where you allow it, log data and cookies.

3. How and why we use personal data

• To create and secure accounts and verify Businesses.

• To show listings and results relevant to you, including by location, and to run searches and the AI assistant.

• To handle enquiries, chat and calls, inspections, bookings, payments, escrow, payouts, refunds, disputes and appeals.

• To run EasyFynd's internal operations, including the team that handles requests for EasyFynd-managed hotels (assigning requests, alerting staff on duty and recording hotel answers).

• To send service messages in the app, by email, SMS, push notification and, where you choose it, WhatsApp or phone; and, where allowed, marketing you can opt out of.

• To show Businesses' promotions to relevant audiences.

• To prevent fraud, abuse and unauthorised access, keep the Platform reliable and improve it.

• To meet legal, tax, accounting and regulatory obligations and to establish or defend legal claims.

We rely on appropriate lawful grounds under the Nigeria Data Protection Act 2023, including performing a contract, complying with legal obligations, legitimate interests that do not override your rights, and consent where it is required. You may withdraw consent at any time.

4. Who we share personal data with

• Businesses you deal with: the details needed for your enquiry, inspection or booking, such as your name, dates and contact details for the transaction.

• Other users: your public profile, Business profile, listings and reviews are visible to others on the Platform.

• Authorised EasyFynd staff: only as their role requires. For EasyFynd-managed hotel requests, staff alerts do not include your phone number, and access to contact details is logged.

• Service providers: payments (Paystack), identity and business verification (such as Dojah and YouVerify), in-app calls (Agora), notifications and messaging (such as OneSignal, Twilio and SendGrid), sign-in (Google, Apple), and hosting, storage and databases (Amazon Web Services, Render, MongoDB Atlas and Cloudinary), under contracts and access controls.

• Authorities and others: where required by law, court order or regulators, or to protect users, EasyFynd or the public; and in a business reorganisation, with safeguards.

We do not sell personal data.

5. Booking status links

For EasyFynd-managed hotel bookings, our emails contain a private link to a page showing your request and booking status, the hotel, dates and price. Anyone with the link can view it, so do not share it. The page never shows your name or phone number.

6. Security

We use reasonable technical and organisational measures to protect personal data, including role-based staff access, access logging, encrypted connections and limiting what we collect. No system is completely secure. Never send card details, PINs or one-time passwords in messages, and report suspected misuse to info@easyfynd.com.

7. Retention

We keep personal data only as long as needed for the purposes above and our legal obligations. In general: account data for as long as the account is active and 2 years after it is closed; payment and transaction records for 6 years, as tax and accounting laws require; chat messages and call records for 2 years; and identity and business verification data for 5 years after the relationship ends. We may keep data longer where the law requires it or to resolve a dispute or legal claim. When data is no longer needed, we delete or anonymise it.

8. International transfers

Some service providers process or store data outside Nigeria. Where they do, we use lawful transfer mechanisms and safeguards required by Nigerian data protection law, and will give information about them on request.

9. Your rights

Subject to the law, you may ask to access, correct or delete your personal data, restrict or object to its use, receive a portable copy, withdraw consent, or get information about decisions made solely by automated means. You can manage some settings, such as visibility, notifications and location, in the app. You may also complain to the Nigeria Data Protection Commission. Contact info@easyfynd.com; we may need to verify your identity.

10. Cookies and children

We use necessary technologies to keep the Platform secure and working and, with notice and consent where required, analytics and preference technologies. You can manage cookies in your browser or device settings. The Platform is for people aged 18 and over for booking, payment and listing; we do not knowingly collect data from children. A parent or guardian who believes a child has given us data should contact info@easyfynd.com.

11. Changes and contact

We may update this Privacy Policy as our services or legal requirements change, publishing the updated version and date and obtaining consent where required.

EasyFynd App Limited
Olayinka Abiola, Ikate, Lekki, Lagos, Nigeria
info@easyfynd.com